Shipping policy

Shipping & Delivery Policy

We partner with Be Cool Couriers, a specialist cold-chain logistics provider delivering to most Australian postcodes.
To check if we deliver to you, please use the postcode checker on our website.

Dispatch & Delivery Windows
Orders close 6 pm Wednesday and 3 pm Sunday for delivery roughly 3–5 days later.
Exact delivery schedules for each region are listed in our FAQs.
You can select your delivery date at checkout; however, delivery days may occasionally change due to factors beyond our control (weather, freight delays, public holidays). We’ll always let you know if this happens.

Delivery Address & Authority to Leave
We deliver only to physical street addresses – no PO Boxes or Parcel Lockers.
All orders are sent with Authority to Leave if there’s a safe place to do so.
Please provide clear delivery instructions at checkout. If there’s no safe place, please arrange for someone to receive the order.

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Liability for Third-Party Couriers

Once your order leaves our facility, it travels via Be Cool Couriers’ frozen network.
We’ll keep you updated with delivery notifications and proof of delivery photos.
We’ll always help liaise with the courier if something goes wrong, but once the parcel has been delivered, responsibility for the goods passes to you.
We’re not liable for losses caused by courier delays, missed deliveries, or melted/defrosted goods resulting from factors outside our control.